Privacy Policy – Thriving Lives Program

Last Updated: 02-12-2025

At Thriving Lives Program ("we", "our", "us"), accessible from ThrivingLivesProgram.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase our digital products or use our website.

1. Information We Collect

We collect the following information:

• Personal Information: Name, email address, phone number (if provided).
• Payment Information: Collected and processed securely by Razorpay. We do not store your card or bank details.
• Account Information: If you create an account to view bookings or services.
• Session Information (For Child Programs): We do not contact any child directly. All communication for student/child sessions is done solely through parents or guardians.

2. How We Use Your Information

We use your information to:

• Process payments for the NLP guidance audio file (between 20 to 30 minutes long).
• Send you immediate email access to your purchased audio.
• Provide customer support and respond to your queries.
• Manage your account and booking details.
• Improve our services and website performance.
• Send updates or newsletters (only if you subscribe).

We never sell, rent, or misuse your personal data.

3. Payment & Security (Razorpay)

All payments on our website are processed using Razorpay, a secure PCI-DSS compliant payment gateway.

Razorpay may collect additional information required to process the payment safely. You can read Razorpay’s privacy policy on their official website.

We do not store or access your card or banking information.

4. Cookies & Tracking

We may use cookies to enhance user experience, remember login details, and improve website performance. You can disable cookies in your browser settings anytime.

5. Data Sharing

We do not share your personal information with anyone except:

• Razorpay (for payment processing).
• Email service providers (to deliver your product).
• Legal authorities (only if required by law).

Your data is never used for any purpose beyond what you consent to.

6. Child Safety & Communication Policy

For any child or student sessions:

• We do not contact the child directly.
• All communication, scheduling, and updates are handled exclusively with parents or guardians.
• We do not collect personal data directly from minors.

7. Your Rights

You may request:

• Access to your data.
• Correction of incorrect information.
• Deletion of your data (if not required for legal reasons).
• Opt-out from marketing emails anytime.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@thrivinglivesprogram.com
Location: Gurgaon, Haryana